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DignaCare At Home

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Best of the Best in Texas

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Address

1425 W Pioneer Dr. Suite 159, Irving, TX 75061

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FAQ

Where do you provide service?

Allen, Argyle, Arlington, Bedford, Carrollton, Carrollton, Colleyville, Coppell, Dallas, Denton, Euless, Flower Mound, Fort Worth, Frisco, Garland, Grapevine, Haltom City, Hurst, Keller, Lake Dallas, Lewisville, Little Elm, McKinney, North Richland Hills, Plano, Richardson, Roanoke, Sachse, Southlake, The Colony.

Are your caregivers insured?
Yes. Every caregiver is employed by the local DignaCare At Home Office. To help ensure the safety and well-being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers’ compensation insurance.
Will my loved one receive care from the same caregiver?
Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver are vital to a successful in-home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: We want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.

Can I change my caregiver frequency and hours?
You can change the frequency or type of service we provide your loved one whenever it’s necessary. We understand the care situation can quickly change, so we’re as flexible as possible with your loved one’s care.
What are the costs associated with your service?
The cost of in-home care depends on the number of care hours and frequency of visits, as well as the types of services needed. This information is gathered during the in-home care assessment and used to create a custom care plan that is focused on your unique needs.
Do I pay the caregiver directly?

You never have to pay caregivers directly. Whether you are in the planning stages or need immediate care, you don’t want to spend your time managing the financial and legal obligations of employing a caregiver. With DignaCare At Home, you don’t have to. Because our caregivers are employed by our independently owned and operated office, you don’t have to worry about federal, state or Social Security taxes. Caregivers are bonded/insured and properly screened, including criminal and background checks. You (or an authorized representative) are only invoiced after the completion of services. Usually, this happens weekly. And, you’ll never be asked to pay an additional fee to any employee.

Is the privacy of my information secured?
We adhere to all applicable federal and state guidelines related to privacy of personal and health care information. This starts once we have a formal service agreement, before a caregiver even comes to your family member’s home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that unauthorized individuals will not be given access to information without a client’s or their legally authorized representative’s formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your service will have access to information related to the care of your loved one.

DignaCare At Home sounds like the right fit. What’s the next step?

Give us a call. We’ll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how DignaCare At Home might help.

Together, we’ll go over the care your family needs and the care we provide. We’ll answer all of your questions regarding in-home care services and costs. Then, we’ll begin putting together your custom care plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.